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Right choice for New Car Service

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Merry Christmas from Emerald Cars Plus
Emerald Cars Plus wish our customers a safe and happy holiday season. To get your car in prime condition and avoid being stuck during the holiday season, ensure you book in your car service well in advance!  

 

It is not common knowledge that you get to decide where your vehicle is serviced, maintained and repaired, at competitive prices

Wanting to snap up a great deal in the end of year car sales or have a new years resolution to have your new car serviced? Here is some sound advice from Emerald Cars Plus in Emerald.
  

The acquisition of a new car is one of the biggest investments the majority of people make, so it is only logical to make sure that you look after it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
  

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
   

It is not common knowledge that you get to decide who should service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

You do not have to return the vehicle to the dealership it was purchased from for service or repairs. Provided the work is overseen to the manfufacturers specifications by a suitably qualified person and uses decent quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Emerald Cars Plus mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Emerald Cars Plus mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Emerald Cars Plus will also only ever use fluids and lubricants that meet the specifications of the original vehicle manufacturer.
  

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the differences between express, statutory and manufacturer warranties to avoid making the wrong decisions when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be replaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So look out for new car dealers who try to pad the deal with “express” or “extended” warranties, often for free, at the time of sale. Quite often these ‘extra’ warranties may include quite limiting restrictions or provisions, and are not always easily understandable. Many times these agreements provide hardly any additional benefits not already granted by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealership.

Such agreements are very unlikely to bring attention to the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes the distance you may need to travel to get your car serviced or excessive waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.
  



  

 

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